The Skoda MC Mobile App is a customer-centric solution designed to enhance the service experience for Skoda car owners by offering a seamless way to schedule maintenance, track service status, and stay connected with authorized service centers. Built with a focus on convenience, efficiency, and brand engagement, the app empowers users with digital tools for booking appointments, receiving real-time service updates, accessing maintenance history, and receiving promotional offers — all from their smartphones. It represents Skoda’s commitment to digital transformation in the automotive after-sales industry.
The Skoda MC app was created to help with connecting with customers, scheduling service appointments, and improving communication between customers and service centers. To solve these problems, we built a mobile application for both Android and iOS devices. This app connects to a main system that keeps customer, vehicle, and service information updated instantly. The app has features like notifications, appointment reminders, the ability to track service progress, and access to digital service records. We focused on creating a modern and easy-to-use design that represents the Skoda brand while making sure it can support a growing number of users.
The launch of the Skoda MC Mobile App significantly improved the after-sales service experience for customers, leading to a 45% increase in service appointment bookings through the app within the first three months. Customers benefited from faster service interactions, reduced waiting times, and better transparency into their vehicle’s service status. The app also helped service centers optimize their operations through automated workflows and real-time customer feedback. As a result, Skoda MC established itself as a powerful digital tool that strengthened customer loyalty, boosted engagement, and enhanced operational efficiency across multiple service locations.
